PUBLIC AGREEMENT REFERENCE

Services Agreement

RemitGuard Services Agreement

UNSIGNED MASTER — VERSION 2.0 — OCTOBER 3, 2026

Reusable agreement for a medical practice using RemitGuard. Practice-specific identity, authority, dates and permitted data are recorded in the completed order form or electronic acceptance record. This unsigned master does not itself authorize patient information or activate a subscription.

Practice order form

• Practice legal name and entity type: [full legal name and entity type]

• Practice address: [address]

• Participating legal entities and locations: [list or attach schedule]

• Practice authorized administrator: [name, title and contact]

• Practice privacy contact and alternate: [names and direct contact details]

• RemitGuard contracting entity: RemitGuard, LLC

• RemitGuard address: 101 North First Avenue, Suite 2325, Phoenix, AZ 85003, United States

• RemitGuard business contact: RemitGuard, LLC; info@remitguardhealth.com (no PHI by email)

• Agreement effective date: [date]

• Trial start and end: activation timestamp and 14 days later, recorded in the account; a negotiated pilot uses its expressly agreed dates.

• Authorized users: three during the trial; five during a paid subscription. Participating entities and locations must be identified above.

• Permitted data: Practice data, including PHI reasonably necessary for the supported services, after both parties execute the BAA and Services Agreement and the practice workspace becomes available. No separate written activation is required.

• Agreed evaluation scope: Supported contract PDFs and EDI 835 remittances for the participating practice, within the subscribed usage limits and the permitted uses in the BAA and this Agreement.

• Usage limits: the self-service commercial schedule below, unless a written variation is accepted.

• Fees: free 14-day trial; USD 249/month standard or the eligible founding offer described below.

• Billing: monthly in advance through the authorized payment method, beginning at trial end when subscribed during the trial; otherwise at subscription activation. The checkout record identifies the applicable price and billing date.

• Cancellation and refunds: no early-termination fee; cancellation ends renewal at the paid period’s end. Monthly payments are non-refundable except as required by law or to correct a billing error.

• Support: info@remitguardhealth.com for non-PHI requests. No guaranteed response time, staffed hours or evaluation meetings are included.

• BAA title and effective date, if applicable: [details]

• Export and retention: section 8 and BAA Schedule C for PHI; any non-PHI retention variation must be expressly recorded.

• Commercial risk schedule: Schedule 1 below.

Blank fields do not create a price, usage entitlement, support promise or data-processing permission. No additional usage charges apply without a written change accepted by the practice. Ordinary business email must not contain PHI.

Self-service launch commercial schedule — approved October 3, 2026

This schedule supplies the standard self-service pricing and usage terms. A separately negotiated pilot order form must expressly identify any variation. A practice-specific acceptance record must identify this version and preserve the accepted text.

The trial starts when the practice workspace is activated. It lasts 14 days, requires no card and does not renew or charge automatically. One trial is permitted per practice; creating another account or varying practice details does not create a new entitlement. Purchasing a subscription during the trial preserves the original trial end; the first paid billing period begins at that end. There is no additional access grace period. Billing settings and saved agreement records remain available after application access ends.

Standard subscription pricing is USD 249 per month. The first ten eligible paying practices receive USD 149 per month for six successfully paid monthly periods, followed by USD 249 per month. Trial enrollment alone does not reserve a founding place. Unpaid periods do not count as paid discounted months. Effective cancellation permanently ends the founding discount; returning practices pay the standard rate and do not receive a new trial. Annual billing is not offered at launch.

Trial allowances apply across the entire trial, including when it crosses a calendar-month boundary. Paid usage allowances reset at 00:00 UTC on the first day of each calendar month; these usage resets are separate from the subscription invoice date. Unused allowances do not roll over. A service line is an individual service entry in an EDI 835, not a file, claim or service unit. One file may contain many service lines. Registered uploads and requested AI analyses count even when processing fails; editing a saved AI review does not consume an additional AI analysis. A file exceeding the available service-line allowance is held without creating partial payment records; it can be retried when sufficient allowance is available. Retry processing does not duplicate completed records.

At a limit, additional processing is blocked. Existing records are retained under the applicable retention schedule and remain accessible while the subscription permits application access. No automatic overage fees apply. Additional capacity requires an expressly accepted arrangement. File-size, page-count and hourly safety limits also apply and are shown in the application.

Nonpayment suspends application access and stops new monthly charges during suspension. Existing unpaid amounts remain payable. Cancellation takes effect at the end of the current paid period unless otherwise required by law or expressly agreed. Monthly payments are non-refundable except where required by law or to correct a billing error. Practice pays applicable sales, use or similar transaction taxes, excluding taxes on RemitGuard’s income; applicable amounts must be disclosed before payment authorization. An authenticated practice administrator may request a standard export within 30 calendar days after application access ends, without restoring unpaid application access. This administrative window does not limit mandatory access, return or destruction rights under the BAA or applicable law.

1 Parties and pilot purpose

This Agreement is between the practice identified above (Practice) and RemitGuard, LLC (RemitGuard). It permits the 14-day evaluation and, if separately purchased, ongoing monthly subscription described in the commercial schedule. A negotiated pilot remains limited to its agreed scope and period. Each signer represents that they are authorized to bind the named party and any expressly identified participating entities. Additional entities require written inclusion and appropriate authority.

The parties will evaluate whether RemitGuard helps authorized staff review contract information and compare supported negotiated allowances with payer-reported remittance allowances. Evaluation criteria and any specific deliverables belong in the order form. A pilot outcome is not a promise of recovered revenue or proof that every contract provision can be calculated.

2 Services and limits

Within the agreed scope, RemitGuard provides access to available tools for uploading supported contract PDFs and EDI 835 remittances; reviewing extracted contract text, proposed rates and supported calculation terms; approving schedules through authorized users; comparing allowances; organizing review cases; generating evidence and payer-packet drafts; and recording manually confirmed receipts.

The practice must verify source documents, extracted terms, payer/provider applicability, effective dates and proposed calculations before approval or reliance. Missing information and unsupported terms may prevent activation or leave a service unpriced. A potential variance is a review flag, not a determination that money is owed. Patient responsibility, payer allowance and actual payment are separate amounts.

Unless expressly added in a signed scope, services do not include clinical advice, legal advice, coding determinations, claims submission, payer transmission, collections, patient payments, paper EOB processing, or EHR/practice-management integrations. Generating or downloading a packet does not submit it to a payer. Practice remains responsible for deadlines, final content and submissions.

3 Access and practice responsibilities

RemitGuard grants Practice a limited, non-exclusive, non-transferable right to use the hosted service for its internal operations during its authorized trial or paid subscription, within the order form. Practice will appoint administrators, authorize only appropriate personnel, protect credentials, use required security controls, promptly remove access that is no longer needed, and report suspected compromise through the agreed contact route.

Practice represents that it has authority to provide its data and instructions. It will supply complete source materials reasonably needed for the evaluation, including relevant amendments and incorporated schedules, and will not use the service to fabricate evidence, bypass access controls or process data outside the agreed scope. Practice retains its source records and verifies exports; the pilot does not replace its systems of record.

4 Data authorization and privacy

Practice may provide the data described in the order form, including PHI reasonably necessary for the supported services, once both parties execute this Agreement and the BAA and the practice workspace becomes available through onboarding. No separate written activation is required. Practice must have authority to share those records, and RemitGuard remains responsible for its applicable vendor agreements and operational safeguards. Creating an account without completed agreements does not authorize PHI uploads.

The BAA governs PHI and prevails over conflicting service terms. The parties will use approved channels for patient information and support evidence. RemitGuard will process practice data only to deliver the agreed services, follow lawful instructions and meet applicable legal obligations. No independent advertising, sale, general-purpose model training or cross-customer commercialization of practice data is authorized. AI assistance is limited to agreed processing arrangements and requires human verification of outputs.

Practice owns its supplied data. As between the parties, Practice retains its rights in practice-specific review records and outputs, subject to third-party source rights. RemitGuard retains its software, general methods, documentation and pre-existing intellectual property. This Agreement transfers no ownership of those materials.

5 Confidentiality and feedback

Each party will protect the other party's nonpublic business information with reasonable care, restrict access to persons who need it for this Agreement and are bound by appropriate confidentiality obligations, and use it only for the agreed purpose. Information demonstrably public without breach, already lawfully known, independently developed or lawfully received without restriction is excluded. These exclusions do not override PHI duties under the BAA.

A party compelled by law to disclose confidential information will, where legally permitted, provide prompt notice and reasonably cooperate in limiting disclosure. Confidentiality continues for three years after termination, and for trade secrets while legally protected; PHI and retained personal data remain subject to applicable law and the BAA.

Practice may provide voluntary feedback without patient information or third-party confidential information. RemitGuard may use that feedback to improve the product. Neither party may use the other's name, logo, testimonial, case study or claimed financial results publicly without separate written permission. Feedback does not authorize use of underlying practice data for another purpose.

6 Fees and conversion

The commercial schedule and applicable checkout record establish self-service fees and payment terms; an expressly agreed order-form variation controls for a negotiated pilot. Disputed charges must be raised promptly, and the parties will work in good faith to resolve them.

The free trial ends at its recorded end time and never converts to paid billing without an affirmative subscription purchase. The checkout must disclose the recurring price, first charge date and cancellation terms and record recurring-payment authorization. An authorized paid subscription renews monthly until cancellation. Providing a payment method alone does not authorize recurring charges. A negotiated pilot has no automatic extension unless expressly agreed. Price changes require at least 30 days’ notice and apply only to future renewals; the practice may cancel before they take effect. The six-paid-month founding offer already specifies its transition to the standard price.

7 Support and changes

Support is limited to the channels, hours and scope in the order form. There is no guaranteed response time, uptime, recovery time or recovery-point commitment unless specifically stated in a signed service schedule. Internal engineering targets are not customer SLAs.

RemitGuard may maintain and correct the service and will provide reasonable notice of material changes affecting the agreed pilot when practicable. It will not silently expand permitted data uses or paid scope. Changes requiring a different processing arrangement must satisfy the BAA and agreed notification process before PHI is routed there.

8 Suspension cancellation and data return

Practice may cancel renewal through billing settings at any time, effective at the current paid period’s end. RemitGuard may end a subscription for convenience with at least 30 calendar days’ written notice and will refund prepaid fees for any period it does not provide. A separately negotiated pilot may be ended by either party on seven calendar days’ written notice unless its order form states otherwise. Either party may terminate for a material breach not cured within ten calendar days after written notice, where cure is feasible. Immediate suspension or termination is permitted when necessary to address an urgent security threat, unlawful processing or a breach that cannot reasonably be cured. BAA termination rights remain unaffected.

RemitGuard will limit a suspension to what is reasonably necessary and communicate the reason and restoration steps where lawful and practicable. A verified administrator may request an export through info@remitguardhealth.com without including PHI in the request. Identity and authority must be checked before delivery through an authenticated protected channel. A payment dispute does not permit withholding PHI or a legally required disclosure. Security-related restrictions must preserve a lawful, secure alternative for access. Fees and refunds follow the commercial schedule or an expressly agreed variation.

On expiration or termination, ordinary access ends and each party will stop unauthorized use of the other's materials. The standard administrative export-request window is 30 calendar days after application access ends, with one standard export included. This does not restore unpaid processing access, authorize premature deletion, or cut off mandatory rights to retained PHI. RemitGuard will provide return/export and disposition according to the applicable retention schedule. For PHI, the BAA controls return, destruction, infeasibility and continuing safeguards, including subcontractor and backup copies. No unrestricted right to retain customer data is created by this Agreement.

9 Warranties and allocation of risk

Each party represents that it has authority to enter and perform this Agreement. RemitGuard will provide the expressly agreed services with reasonable care and skill and comply with its applicable contractual and legal duties. Practice acknowledges that extracted text and proposed interpretations can contain errors and that results depend on the provided source material and supported calculation scope.

RemitGuard does not promise that outputs are error-free, that every contract is supported, or that a variance will result in payment. These limitations do not waive express obligations in this Agreement or the BAA. Schedule 1 states the agreed warranty exclusions, liability allocation, indemnity position and insurance terms.

10 General terms

The signed order form, this Agreement, completed schedules and applicable BAA form the agreement for this pilot. The BAA controls PHI issues; otherwise an expressly identified signed variation controls the corresponding general term. Amendments must be recorded in writing and accepted by authorized representatives. Electronic signatures and counterparts may be used to the extent permitted by law.

Neither party is the other's agent, partner or employer. Neither may bind the other without express authority. Assignment requires the other party's written consent, except as expressly agreed in Schedule 1. Notices go to the contacts in the order form by the agreed notice method; incident notices follow the BAA. Invalid provisions will be limited to the extent legally permissible without eliminating the remaining agreement. A delay in enforcement is not a waiver.

Schedule 1 specifies governing law, venue and the dispute process. Payment obligations already accrued, confidentiality, ownership, permitted feedback use, agreed risk allocation, and data return/protection obligations survive to the extent needed to give them effect. No term restricts regulatory access or mandatory legal rights.

Schedule 1 Commercial and legal terms

These master terms apply unless the parties expressly accept a written variation identifying the affected section. They do not restrict mandatory statutory rights, regulatory access or duties under the BAA.

• Governing law and venue: Arizona law, without its conflict-of-law rules, governs this Agreement. State courts in Maricopa County, Arizona, and the United States District Court for the District of Arizona have exclusive jurisdiction, subject to mandatory law.

• Dispute resolution: an authorized representative of each party will first attempt in good faith to resolve a written dispute for 30 calendar days after receipt. Either party may then pursue relief in the designated courts. This process does not delay urgent protective relief, regulatory reporting or mandatory deadlines. No mandatory arbitration is imposed.

• General liability cap: to the extent permitted by law, each party’s aggregate liability arising from this Agreement is limited to the greater of USD 3,000 or the fees paid or payable by Practice for the 12 months preceding the first event giving rise to the claim. Related events are treated as one event; the cap is aggregate, not per claim.

• Exceptions: the cap does not limit fraud, willful misconduct, gross negligence, breach of confidentiality, security or privacy obligations (including the BAA), infringement or misappropriation of the other party’s intellectual property, or liability that cannot lawfully be limited. Practice’s obligation to pay valid accrued fees is not reduced by the cap. No separate cap applies to these exceptions.

• Indemnities: neither party assumes a contractual duty to defend or indemnify the other. Remedies and responsibilities otherwise available under applicable law remain unaffected.

• Insurance: no specific policy type, coverage amount or insurance certificate is promised under this master. Any insurance requirement must be separately agreed in writing. This provision makes no representation that RemitGuard holds a particular policy and does not excuse legal obligations.

• Additional warranty terms: except for express commitments in this Agreement or the BAA and protections that cannot lawfully be excluded, neither party makes implied warranties of merchantability, fitness for a particular purpose or non-infringement. No guarantee of recovered revenue, uninterrupted availability or error-free interpretation is made. Express reasonable-care and security obligations remain in force.

• Assignment: either party may assign the Agreement with a merger, reorganization or sale of substantially all relevant assets, with written notice and the successor’s written assumption of these obligations. All other assignments require prior written consent, not to be unreasonably withheld. Assignment does not authorize broader data uses or eliminate required BAA and subcontractor protections.

• Notices: formal notices must be sent to the legal/business email recorded in the practice acceptance record and, for RemitGuard, info@remitguardhealth.com. Receipt occurs when acknowledged by the recipient or, absent a delivery-failure notice, on the next business day after sending. A sender aware that delivery failed must use another verified contact route. Incident and breach notices follow the BAA’s methods and deadlines; ordinary email must contain no PHI. Each party must maintain current contact details.

• Variations: none unless an expressly accepted written order form or amendment identifies the exact provision changed. Electronic acceptance identifies the agreement version, practice, authorized signer and acceptance time; it does not alter earlier signed copies.

Signature fields are omitted from this public reference. Agreements are signed electronically during onboarding; your executed copies are emailed to you and saved in your account.